Base LED The Base LED will be the only light that will stay on during normal operation. Unfortunately no issues with broadband in my area according to this. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Options. • Switch the hub back on at the power. New to VM, got a Hub 5 but having a bunch of issues. Your network has been fixed. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. I have internet and no issues that I am aware of. Orange light means nothing re. This light is shown for up to one minute. Options. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. Turn the power switch off on the back of the Hub. Virgin Media Super Hub 2. Disconnect all ethernet cables from the Hub. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. No matter what I do the original pod won’t connect to the hub wirelessly. Solid red: There’s an issue with the Hub 5. Hub 5 flashing green light. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. Read resolutions for removing the orange light from my hub3 box. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Ethernet: Indicates the connection to the modem is working. Forum; Apps. Try a 30 second pinhole reset of the hub with no ethernet connection. It should then pulse slowly as it connects to your Hub. 1 sometimes continues to work). Wait a few minutes for the Hub to clear its settings and reboot. We do not make commissions. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. No lights are on. I have had a new Hub 5 fitted for just 2 weeks now. If you're worried, flick back to router mode, see what colour it is when it comes back on line. I've had a red light on my router foe months now. Solid white, dimmed: Everything’s okay. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Options. I’ve reset the hub and checked all connections countless times and still nothing. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Thank you so much for your post and welcome to the community forums, it's great to have you here. Anonymous. Virgin Phone Switchover. I’m not really sure what else I can do or what the issue is?! An. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. The lights are: Power: Indicates the power is on and the router is working. WiFi network (its name will be on your Hub WiFi card – see page 5). Re: red light on virgin media hub. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Is this normal for hub setup and i just need to wait. Hub 5 not showing wifi. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. I have tried switching router off and on and resetting it but makes no difference. If it's still red then you need a replacement hub via a VM engineer. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. on 14-11-2022 16:16. Best done from a wired connection. The Broadband light – indicates whether the internet. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. Home Phone. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. on 30-01-2023 11:05. The Hub should now operate. All wifi devices will need reconnecting to the best SSID at each location. The information below shows current status of this Hub 5. This latest future-proof WiFi. 1 ACCEPTED SOLUTION. Red flashing LED means the hub has lost connection with the VM network. The Power light indicates whether the router is powered on. Red Light. Thank you. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. We have had a Hub 3 for a year with no problems. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Options. So looks like it's something specific to my home connection. 4GHz. Lights on Hub 3. We would like to show you a description here but the site won’t allow us. If I connect anything via the 2. No internet, the hub red. Solid White. My Virgin Media App. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. g. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Red power light on the Virgin Media Hub 3. Manage Your Account. 3 Watts under standard load. Aware that this could be a software update, I left it for a few hours. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Now when I got home today I was met with no internet and a Red - 5239893. Power on and set up your new router as per the manufacturers instructions 7. Have followed the instructions to the letter on set up and it is not working. We do not make commissions. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. Reboot the broadband Hub. Browse Virgin Media Virgin Media Community. 0 provides essential information about the device’s power status. 0. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. The power light of the Virgin Media Hub 3. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. To reset: press the button and hold it for more than ten seconds. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. This just means the router is ready for use and can now be connected to other devices. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. I have tried hard and soft resets. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). When that’s done, it’ll be online and broadcasting a wireless signal. The only way it works now is to connect it via Ethernet cable. Hold the pinhole reset button for 10 seconds on the back of the Hub. Ensure that the hub is in an open space and not overheating and reboot it. The hub is in router mode. If you are in modem mode on a Hub5 then the LED should be green not white. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. The hub will probably need replacing. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Options. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Hub 5 - flashing red light. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. I’m going to do a hub factory reset. on 01-12-2022 23:05. Instead, it has to do with your router and the security you have configured on your own local devices. Alternatives to Super Hub 2 routers. It has it for about 30 minutes and then turns solid white but no devices can connect to it. I have a Super Hub 3 (white) at the moment. 1 technology, is designed to power the next-generation of connected devices – including modern. All the help says something about a telephone but I don’t have one so don’t know how to proceed. 0 red light constantly on. Once the. Types of Booster. 0 Watts and 15. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. • Switch the hub back on at the power. Kindest regards, David_Bn. Support tell me that this is fine and is an indicator of network status in the area. Tudor. Understand what each of the lights on your hub means, and learn how to reboot it . This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Try a reset as this. Green flashing base light for hours, no internet. The Virgin Media Hub 5 light at the front let's you know what. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. street cabinet or omnibox etc. Everyday. Thanks. I’ve reset the hub and checked all connections countless times and still nothing. - 5232427Options. Thanks. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. 3 weeks ago. I have logged in to the routers settings and nothing looks untoward there. Hello. Flashing Red – Telephone connection issue. Super hub - Status lights and control buttons. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Make sure all of your cables are secured properly, and then press the power button. A red light means an issue with your connections even though the Hub is on. The Internet LED will be off when your Hub is connected to the network and can access the internet. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. No downtime reported in our area either. cdias. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. My Virgin Media App. 1, sign on and put it into modem mode. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. these are from yesterday and today. Hi, my Hub 3 has a solid red light. Solid Red – Internet connectivity issue. perhaps the hub is not been added to your account. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 5. ughugh. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. My hub 3 is displaying a solid red light. Virgin said it was the new software update colour. Connect your Hub to your phone line. Not any SSID’s being broadcasted. Depending on your area and. Please report back with the result. If it's still red then you need a replacement hub via a VM engineer. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. For Hub 5, Hub 5X, Hub 4. Have tried resetting the hub but issue persists. 1. Virgin Mobile. Just installing and setting up a new hub 5, yes we do use a split network at 2. Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. You could also try the web page status, but this is not recommended as it only covers. Plug the cables into the Hub. Best of all, for many, it’s a free upgrade. Hub 4 flashing white lights. 4. 0 has got a constant orange light and our internet is working intermittently. Have followed the instructions to the letter on set up and it is not working. That has to be done first before you can change the name and password. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. This could be caused by a fault in the network or a problem with the customer's equipment. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Hub 5 Plugged In - No Lights. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. Try restarting, and if it doesn't turn blue, call BT. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. Speeds seem to be fine too. And put access to hub 5. This is what you'll see when the Hub’s working normally. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. I’ve reset the hub and checked all connections countless times and still nothing. Hi there, My Hub 5 has a flashing red light. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. and tells you of more local issues down to street cab/ postcode level. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. In itself that’s not really an issue especially if everything is working OK. Virgin Media1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 3. Virgin Media customer service can be. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. Then, wait for 5-10 minutes for the Hub to start up. 11-02-2023 13:45 - edited 11-02-2023 13:47. The router is hot. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 0. The phone light represents the status of your Virgin Media phone service. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. 2. on 29-12-2022 23:18. . Forum Team. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Wait for the power light to turn blue, this means your Hub is ready for activation. Virgin Media Hub 5 Lights. It will also flash when the Hub is downloading new software. VM will not dispatch any technicians while an area fault exists. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. to the Internet WLAN. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I don’t seem to be able to talk to VM by. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Account - Cable. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. can please look into this. Currently we have a solid green light after putting the Hub into modem mode. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. Hi I have had the same issue. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. the connection - its just an ageing LED fading/failing over time. The Virgin Media Hub 5 is a better router than the Hub 4. Checking the Indicator Lights. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Didn’t even know the reset button was there. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. I have internet and no issues that I am aware of. Networking and WiFi. The router is well ventilated, and it has been in the same place for over five years with no issue. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Tried switching it off for a while and resetting it but the red light still remains. You can call it in on 0345-454-1111 or else wait for the forum team. Typically, extenders are linked through a wired port using an Ethernet cable. Further exclusions & legal stuff apply. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. the hub is still flashing green lights 24 hours now. If you see this color, there is no cause for alarm. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Virgin Media Hub 5 Phone Light. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Stable White – Connected. Check out the envelope in the top right hand corner for a private message from me. It will have no bearing on any other problems, you need to look elsewhere. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. New to VM, got a Hub 5 but having a bunch of issues. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. As a temporary solution, I'm using a third-party device. Stable White – Connected. Stable Red – Cable connection issue. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Virgin Media 2. and the orange light is still on. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Based on previous threads about this issue, a replacement is needed. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Once it’s in modem mode, the VM hub “MUST” then be powered off. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. Hi daveth2014, thanks for posting and welcome back to our community. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. It’ll also happen overnight and straight after setup. I recently upgraded by bandwidth and a hub 5 arrived today. My phone line is connected to the hub since early November. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 0) is showing a red light. Flashing green: The Hub 5 is starting up. 1 then it looks like it has not been updated to the latest firmware. White power light is on and Internet lights are off. Off: No phone service or the phone is not connected. Hub 5 blinking green base light. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. on 01-12-2022 23:05. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. I recently upgraded by bandwidth and a hub 5 arrived today. This was after the SSIDs were changed 1. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Please click this link as it will explain why the internet might not be connecting on your hub. Get the Hub ready by connecting the wires. Excludes broadband faults and broadband network outages. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. on 21-03-2023 06:43. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 168. Solid green: The Hub 5 is powered on and working correctly. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. I have checked the service status in my area and it says no issues. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Just joined and setup the new hub but it just flashes red. Switched on and off. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Take care, Nat. First instance, outage in the area, took a good 16 hours to fix. on 26-02-2023 13:08. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Please can you try this for us: • Turn the power switch off on the back of the Hub. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update.